Case Study: Life Insurance Company achieves stronger fraud protection and better customer experience with Pindrop

Trailblazing Customer Experience and Protection in Insurance

a life insurance company faced significant account takeover fraud after a targeted "whaling" attack in 2015. The company lacked sophisticated authentication, relying instead on basic personal questions that provided a poor customer experience and were easily exploited by fraudsters. To address this challenge, they partnered with Pindrop and implemented their anti-fraud solution to protect their call center.

Pindrop's solution provided multi-layered security, including real-time threat detection and passive authentication using Deep Voice biometrics. This significantly reduced fraud and operational costs while improving the customer experience by minimizing friction. The results were substantial: Pindrop helped the life insurance company protect over $40 million in customer assets from fraud in 2017 alone and later saved $1.2 million in operational costs while stopping $1.6 million in fraudulent disbursements after expanding the solution.