Case Study: Waystar reduces fraud losses with Pindrop Protect

Reducing Fraud Loss With Proactive Omni-Channel Defense From Pindrop Protect

Waystar Financial Services worked with Pindrop to address significant losses from account takeover and card-not-present fraud. The company’s contact center and IVR were being exploited by fraudsters to validate PINs, test phone numbers, and mine account data, creating serious visibility and security gaps.

Pindrop implemented Pindrop Protect to add proactive, omni-channel fraud detection across the IVR and agent channels. Using analytics across device, voice, metadata, behavior, and connections, Pindrop helped Waystar detect fraud earlier, reduce false positives, and identify risk across accounts and channels. The result was $3.8 million in fraud savings within six months, alongside analysis of 2.7 million calls during the initial deployment.

Waystar