Omni Interactions B2B Case Studies & Customer Successes

Omniverse is an intelligent platform that ensures they have the right person, at the right time, with the right information to interact with your customers. Omniverse is purpose built to increase efficiencies, cut costs, and provide a secure transfer of information. Omni Interactions verifies that their workers are who they say they are during multiple stages along the sign-up process.

Case Studies

Showing 10 Omni Interactions Customer Success Stories

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How Omni was able to ramp up 90 workers for overnight and weekend shifts in just 48 hours

How Omni was able to improve customer service quality while drastically reducing cost with nearshore workers

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How Omni was able to ramp up 3,000 workers to handle more than 900,000 contacts during tax season

How Omni was able to onboard 800 workers in just four weeks, enabling Omni's Fintech partner to meet their service level commitments

How Omni was able to ramp up 650 Workers to assist in resolving 127,149 cases and remedying the backlog issues in just three weeks time

How Omni scaled up and down 470 workers during peak volume and outperformed the other BPO vendors and their internal team

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How Omni helps with peak call volume on Monday's and weekday mornings with over 300 flexible workers

How Omni's operational team was able to ramp up 500 professionals in a matter of weeks, through Omni's healthcare community of over 76,000 workers

How Omni was able to ramp up 3,000 Workers in six weeks to meet the demands of increased call volume during the height of the COVID pandemic

How Omni was able to score a 4.9 out of 5 customer satisfaction rating and 100% retention of remote brand ambassadors

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