Case Study: a large healthcare company ramps 500 workers in weeks with Omni Interactions

How Omni's operational team was able to ramp up 500 professionals in a matter of weeks, through Omni's healthcare community of over 76,000 workers

a major healthcare company required 500 additional workers to handle its peak "welcome season," a busy period involving complex prescription medication and insurance analysis. They needed to ramp up this workforce rapidly to supplement their existing BPO partner. The company engaged Omni Interactions to source and provide these experienced healthcare professionals.

Omni Interactions leveraged its community of over 76,000 vetted healthcare workers to quickly source and onboard the required staff. They also redesigned the client's training curriculum for more effective certification. The results included exceeding quality and efficiency targets, with a 92% quality score. Due to this success, the seasonal contract was extended indefinitely and moved to an outcomes-based pricing model.