Case Study: the Government Services Company clears California rent relief backlog with Omni Interactions

How Omni was able to ramp up 650 Workers to assist in resolving 127,149 cases and remedying the backlog issues in just three weeks time

The customer, a government services company for the State of California, was facing a critical backlog of over 100,000 rent relief cases with a fast-approaching deadline. They partnered with vendor Omni Interactions for help, needing to quickly process applications so residents could receive crucial financial assistance from the emergency rental assistance program.

Omni implemented its Rapid Response solution, ramping up 650 certified workers in just three weeks. They streamlined the client's processes, provided extensive worker support, and resolved 127,149 cases, finishing the project in three weeks instead of the anticipated month. This speed and efficiency led to a long-term partnership with the client, who credited Omni with enabling them to meet their critical deadline.