Case Study: a Fortune 500 fintech company scales 800 workers in 4 weeks with Omni Interactions

How Omni was able to onboard 800 workers in just four weeks, enabling Omni's Fintech partner to meet their service level commitments

The Fortune 500 Fintech company, a provider of global financial software and services, was unable to scale its customer service operations to meet high call volumes with its existing BPO. Needing rapid scalability to maintain service level commitments, the company partnered with Omni Interactions to address its headcount shortage.

Omni Interactions sourced, background checked, and certified 800 brand ambassadors in just four weeks. The solution enabled the fintech company to meet its call volume demands immediately, with Omni achieving the target Average Handle Time within three weeks and providing world-class service. This successful engagement evolved into a continuing partnership.