Lumoa B2B Case Studies & Customer Successes

Lumoa helps enterprises take their customer experience into control. In many companies, the customer experience is measured, but results are not actionable. Lumoa’s online service helps companies get fast customer insights across 60+ languages and focus on improvements instead of data. Their online service uses NPS (Net Promoter Score) or other customer experience metric scores, text feedback and customer-specific background information as a basis for analysis.

Featured Companies

Lumoa B2B Case Studies & Customer Successes

Case Studies

Fibrus - Customer Case Study

Fonecta achieves unified customer feedback management and proactive CX insights with Lumoa

Heltti achieves near‑doubling of Net Promoter Score to 70 with Lumoa

Holvi achieves real-time, actionable NPS insights with Lumoa

Huel achieves accurate transcription from low-resolution scans with Lumoa

Huel - Customer Case Study

Hygga achieves real-time customer insights and improved NPS with Lumoa

Johnson Outdoors - Customer Case Study

Musti Group saves time and money and achieves NPS 75 with Lumoa

One.com achieves a complete, real-time view of customer experience and strategic insights with Lumoa

OP Financial Group achieves democratized customer feedback with Lumoa

Outotec achieves real-time, organization-wide actionable customer insights with Lumoa

Parques Reunidos - Customer Case Study

PostNord uncovers customer experience bottlenecks and improves satisfaction with Lumoa's AI analytics

Reima achieves continuous customer-centricity and real-time CX insights with Lumoa

Simple Feast gains weekly customer insights and controls churn with Lumoa

Simple Feast achieves accurate, real-time AI-driven customer insights with Lumoa

A US Challenger Bank Achieved A 90% Reduction In Case Resolution Time That Led To A 20% Increase In Customer Satisfaction

Suunto achieves high ROI and consumer-centric product improvements with Lumoa

Telia Used Lumoa To Increase CSAT By 30%, Leading To Additional Revenue And Driving Customer Centricity

Teosto - Customer Case Study

Terveystalo achieves actionable customer insights from NPS feedback with Lumoa

Vainu.io achieves faster, actionable customer insights and prioritized product development with Lumoa

WatchShop - Customer Case Study

Featured Companies

Carrot

Percussion

Ascend.io