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Visit WebsiteFibrus - Customer Case Study
Fibrus
Stephen Riley
Head of Operations
Lumoa
Lumoa helps enterprises take their customer experience into control. In many companies, the customer experience is measured, but results are not actionable. Lumoa’s online service helps companies get fast customer insights across 60+ languages and focus on improvements instead of data. Their online service uses NPS (Net Promoter Score) or other customer experience metric scores, text feedback and customer-specific background information as a basis for analysis.
Case Studies
Showing 24 Lumoa Customer Success Stories
Lumoa brought together and accelerated Fonecta’s customer experience management
Fonecta
Annukka Toivanen
Customer Insight Manager
Heltti Nearly Doubled Its Net Promoter Score to 70 Within Six Months of Using Lumoa
Heltti
Juha Nieminen
Chief Operating Officer
How Holvi Turned Customer Learnings Into Actions and How you Can do the Same
Holvi
Stephen Smith
Customer Success Manager
Lumoa Has Changed The Game At Huel As Revenues Grow By 50%
Huel
Emilija Siaulyte
Lead Customer Experience Executive
Huel - Customer Case Study
Huel
Olivia Chambers
Customer Insights Manager
Hygga - Customer Case Study
Hygga
Kaisa Mikkola
Head of the Clinic
Johnson Outdoors - Customer Case Study
Johnson Outdoors
Rhonda Green
Senior Consumer Services Manager
Musti Group Saved Time and Money While Making Their Customers Happier
Musti Group
Juhana Lamberg
Country Manager
One.Com Turns Insights Into Strategic Advantages With Lumoa
One.com
Mikkel Nedza
Head of Business Excellence
Democratizing Customer Experience With Lumoa
OP Financial Group
Pia Hannukainen
Senior Specialist, Customer Value Creation
Outotec Aligned Customer Insights With Company Values
Outotec
Maarit Kivinen
Director of Customer Insights
Parques Reunidos - Customer Case Study
Parques Reunidos
Gerardo Laino
Head of Customer Experience
Revealing bottlenecks in the customer experience with the help of AI
PostNord
Kati Packalén
Head of Customer Experience
Lumoa Enables Customer Centricity At Reima
Reima
Johanna Sarviharju
Chief Experience Officer
Keeping A Finger On The Pulse Of Their Customers
Simple Feast
Andreas Mikkelsen
Head of Customer Experience and Insights
Lumoa Is The Optimal Choice For A Fast Growing Company
Simple Feast
Andreas Mikkelsen
Head of Customer Experience and Insights
A US Challenger Bank Achieved A 90% Reduction In Case Resolution Time That Led To A 20% Increase In Customer Satisfaction
Simple Finance
Justin Go
Senior Manager of Customer Operations
Lumoa Is A High Return Investment
Suunto
Maria Pekkarinen
Global Head Of Consumer Insights
Telia Used Lumoa To Increase CSAT By 30%, Leading To Additional Revenue And Driving Customer Centricity
Telia
Jani Heinola
Managing People Transformation and Culture Change
Teosto - Customer Case Study
Teosto
Miia Engberg
Chief Customer Experience Officer
Terveystalo Turned Nps Feedback Into Actionable Insights
Terveystalo
Riitta Vuorelma-Iho
Director of Customer Experience
How Vainu got rid of manual time-consuming customer feedback analysis with Lumoa
Vainu.io
Ella Tyrväinen
Customer Success
WatchShop - Customer Case Study
WatchShop
Callum Delvin-Surrell
Data Analyst
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