Andie Swim's Customer Service Team Halved Their Order-to-Contact Ratio
Andie
Melanie Travis
Chief Executive Officer & Founder

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at www.gladly.ai/get-started/.
Showing 12 Gladly Customer Success Stories
Andie
Melanie Travis
Chief Executive Officer & Founder
Birdies
Danielle Murphy
Customer Experience Manager
Deckers Brands
Bryan Riter
Director of Customer Care
GODIVA
Mary Mikus
Corporate Business Lead
JOANN
Ruth Jones
Customer Care Manager
Jupiter
Alexa Adler
Head of Customer Experience
KURU Footwear
Benjamin Devey
Head of Customer Service & Employee Experience
Native Shoes
Rebecca Boxall
Vice President - Marketing, Channels and Customer Experience
PacSun
Pablo Sanchez
Senior Manager of Customer Service
Rothy’s
Katrina Donohue
Customer Experience Manager
Tory Burch
Kelley Bond
Senior Director of Client Service
TUMI
Charlie Cole
Chief Digital Officer
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