Gladly

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at www.gladly.ai/get-started/.

Case Studies

Showing 12 Gladly Customer Success Stories

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Andie Swim's Customer Service Team Halved Their Order-to-Contact Ratio

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Birdies' Customer Service Team Gets a Holistic View of Each Customer

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Deckers Customer Service Team Slashed Customer Wait Times

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Godiva's Customer Service Team Increased Productivity by 8X

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JOANN's Customer Service Team Reduced Backlog by 93% in One Month

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Jupiter's Customer Service Team Provides Personalized Support

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KURU's Customer Service Team Cut Inbound Volume by 40%

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Native's Customer Service Team Boosted Sales & Cut Wait Times

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PacSun's Customer Service Team Prepped for Success Before Peak Season

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Rothy's Customer Service Team Streamlined Support Channels, Added Shopify

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Tory Burch Customer Service Team Doubled Their Concurrency Rate

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TUMI's Customer Service Team Nurtures Connections with Customers

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