Case Study: Andie achieves concierge-level customer service with Gladly

Andie Swim's Customer Service Team Halved Their Order-to-Contact Ratio

Andie Swim used Gladly to improve the personal touch in its customer support. Although the brand’s fit experts were helping shoppers find flattering, comfortable swimwear, its old automated ticketing platform made service feel impersonal, with customers having to repeat their size, concerns, and history across interactions.

With Gladly’s all-in-one customer service platform, Andie gave agents a full customer profile including past conversations and order history, plus Shopify integration and Gladly AI for self-service. The result was a 35% drop in average wait time across all channels and a halving of the order-to-contact ratio, helping Andie deliver concierge-level support to thousands of customers more efficiently.

Andie

Melanie Travis

Chief Executive Officer & Founder