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Visit WebsiteChartboost integrates CustomerSure with Zendesk and exceeds expectations of quality and usefulness of customer feedback
Chartboost
Dave Sheehan
Manager of Support Operations
CustomerSure
CustomerSure allows organizations to automatically gather and respond to feedback from every customer. They provide hundreds of satisfied customers globally with the satisfaction KPIs that they they care about, but more importantly, the actionable feedback they need to improve these KPIs.
Case Studies
Showing 10 CustomerSure Customer Success Stories
How Death Wish Coffee manage to keep their NPS above an astonishing 90%
Death Wish Coffee
Caiden Tuller
Customer Experience and Relationship Manager
Digital Marketing Institute improves NPS, CSAT and Customer Effort Score
Digital Marketing Institute
GBG use CustomerSure to Power Their Global Voice of the Customer Programme
GBG
Sarah Roberts
Global Voice of the Customer Manager
Marmalade uses CustomerSure to deliver outstanding service, motivate staff and retain valuable customers
Marmalade
Jenny Lakin
Customer Insight Manager
How Polypipe learnt to benefit from customer feedback
Polypipe
Dean Asher
Head of Technical and Customer Services
Spark use CustomerSure to Reduce Complaint Volume, Improve First Contact Resolution, and Measurably Improve Satisfaction
Spark Energy
Meg Darling
Head of Customer Service
Swiftpage uses customer feedback to drive up renewals revenue
Swiftpage
Lindsay Boullin
VP, Global Operations
How the UK’s largest diners’ club use CustomerSure to guarantee satisfaction
Tastecard
UBT proves that happier customers spend more
UBT
Bob Calder
Customer Service Team Leader
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