Case Study: Tastecard improves member feedback and customer insights with CustomerSure

How the UK’s largest diners’ club use CustomerSure to guarantee satisfaction

Tastecard, the UK’s largest diners’ club, wanted a better way to collect and understand member feedback so it could improve the signup experience, membership journey, and cancellation rates. It chose CustomerSure for its features and responsive team, and used the platform alongside its own IT system and Help Scout integration.

CustomerSure helped Tastecard move from manually sending surveys and getting a few hundred responses at a time to receiving thousands of responses per month. This gave the team valuable insights that led to direct improvements such as adding app information into the membership pack, and informed changes to pricing and the website, helping Tastecard create a better service that people want to join and stay with.

Tastecard