Case Study: UBT triples Net Promoter Score with CustomerSure

UBT proves that happier customers spend more

UBT, an international business membership group operating in 19 countries, needed a simple way to capture client feedback and report on it more easily. As a company focused on customer satisfaction, they lacked visibility into how customers viewed them, and wanted a system that was easy to use and easy to report from. They chose CustomerSure to help address this challenge.

CustomerSure worked with UBT to implement a feedback and Net Promoter Score solution that was fully up and running in just 6 days. The result was a dramatic increase in UBT’s NPS from 23 to 69, effectively tripling their score. CustomerSure also helped UBT make customers feel listened to, which led to happier customers and increased spend.

UBT

Bob Calder

Customer Service Team Leader