Case Study: Chartboost improves customer support feedback and developer confidence with CustomerSure

Chartboost integrates CustomerSure with Zendesk and exceeds expectations of quality and usefulness of customer feedback

Chartboost, the leading global mobile game advertising platform based in San Francisco, wanted stronger customer feedback to back up its already solid support service with real data. The team needed more than anecdotal input and wanted a customizable solution that could go beyond simple thumbs-up/thumbs-down responses and integrate with their Zendesk automation.

CustomerSure helped Chartboost quickly launch an automated CSAT program using its API, with little development effort. The rollout exceeded expectations for response quality, response rate, and ease of management, and Chartboost is expanding the surveys into Japanese, Russian, and Chinese. As a result, the company improved team satisfaction, gave the business team more confidence in selling its service, and built a stronger culture of service; Chartboost also noted that CustomerSure was highly responsive and helpful throughout.

Chartboost

Dave Sheehan

Manager of Support Operations