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Visit WebsiteChiTEXT mitigates 3-1-1 call volumes while fostering innovation and transparency
ChiTEXT
Derrick Brownlee
Deputy Chief Information Officer
Agent511
Agent511 solves complex customer engagement challenges with proactive, interactive text, email, voice, and social media communications. Solutions combine intelligent message routing and notifications to provide two-way text interactivity, triggered customized alerts, live multimedia chat, social media interaction, and geospatial routing.
Case Studies
Showing 8 Agent511 Customer Success Stories
ChiTOT - Customer Case Study
ChiTOT
ComEd - Customer Case Study
ComEd
Greater Harris County 9-1-1 Network (GHC) - Customer Case Study
Greater Harris County 9-1-1 Network (GHC)
Winning Over Customers Through Personalized Communications
PECO
Kurt Sontag
eChannels Manager
PECO’s Initial Outage Notification program speeds up critical communications with interactive customer feedback
PECO
Rob Busa
Senior Analyst
Republic Bank Taxpayer Solutions Increased Customer Engagement with Integrated Text Alerts
Republic Bank
Canadian Wireless Carriers Improve Access to 911 Services to the Deaf, Hearing, And Speech Impaired Community With TEXTBLUE
TextBlue
Janice Lyons
Head of Interpreting Services
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