Agent511 B2B Case Studies & Customer Successes

Agent511 solves complex customer engagement challenges with proactive, interactive text, email, voice, and social media communications. Solutions combine intelligent message routing and notifications to provide two-way text interactivity, triggered customized alerts, live multimedia chat, social media interaction, and geospatial routing.

Case Studies

Showing 8 Agent511 Customer Success Stories

ChiTEXT reduces 3-1-1 call volumes and saves agent time with Agent511

ChiTEXT

Derrick Brownlee

Deputy Chief Information Officer

ChiTOT achieves improved toddler health and parent engagement with Agent511's REACH platform

ChiTOT

ComEd achieves proactive, high-volume outage alerts and improved customer satisfaction with Agent511 REACH

ComEd

Greater Harris County 9-1-1 Network (GHC) achieves resilient, accessible text-and-multimedia 9-1-1 communications with Agent511 TEXTBLUE

Greater Harris County 9-1-1 Network (GHC)

PECO (Exelon utility) boosts customer engagement and reduces outage call volume with AGENT511 REACH Preference Management

PECO

Kurt Sontag

eChannels Manager

PECO achieves faster outage notifications and interactive customer feedback with Agent511's REACH platform

PECO

Rob Busa

Senior Analyst

Republic Bank achieves higher customer engagement and reduced call center volume with Agent511's REACH™ text messaging

Republic Bank

TEXTBLUE achieves nationwide 9-1-1 SMS access for Deaf, Hard-of-Hearing, and Speech-Impaired Canadians with AGENTS511

TextBlue

Janice Lyons

Head of Interpreting Services

No matching case studies

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