Case Study: Greater Harris County 9-1-1 Network (GHC) achieves resilient, accessible text-and-multimedia 9-1-1 communications with Agent511 TEXTBLUE

Greater Harris County 9-1-1 Network (GHC) - Customer Case Study

Greater Harris County 9-1-1 Network (GHC), the communications district for metropolitan Houston, needed a better way to serve the speech- and hearing‑impaired community and accept location‑based messages from the public. In 2012 GHC deployed AGENT511’s TEXTBLUE browser platform to receive location‑based SMS text messages and integrate them into its emergency call workflow.

AGENT511’s TEXTBLUE delivered multicarrier text‑to‑9‑1‑1 with patented parallel voice routing into legacy telephony, automated side‑by‑side language translation, and Next‑Generation 9‑1‑1 support; after a 2020 migration to AGENT511’s geospatially diverse cloud the district also began accepting MMS pictures and video. The platform made GHC the first agency to offer location‑based text, has processed tens of thousands of text calls, withstood Hurricane Harvey, and measurably improved accessibility, situational awareness, and assurance that calls for service are not missed.

Greater Harris County 9-1-1 Network (GHC)