Case Study: 8x8 achieves consolidated, scalable internal and partner enablement with WorkRamp

8x8 - Customer Case Study

8x8, a global leader in cloud-based voice, video, chat and contact center services, needed to scale enablement for both internal sales teams and external partners. As the product portfolio and partner program grew, training had become fragmented across systems and live webinars, creating duplication, slow content updates and a demand for a more intuitive editor and dynamic learning experiences beyond video certifications.

By consolidating internal and partner training on WorkRamp, 8x8 adopted modular content blocks, customizable templates and CMS integrations to build, share and update bite-sized training pieces asynchronously. The unified platform eliminated redundant guides, sped up content creation and deployment, improved cross-functional collaboration, increased learner engagement and delivered measurable time and cost savings for enablement at scale.

8x8

Patrick Russell

Director of Product Marketing