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Visit WebsiteCompanyCam Takes the Guesswork Out of Customer Success with Vitally’s Automation Capabilities
CompanyCam
Jared McCoskey
Director of Customer Success
Vitally
Vitally helps B2B SaaS teams like Segment, Zapier, and Productboard to deeply understand their customers and empower every customer success manager to 10x their effectiveness through powerful assistive automation. By quickly unifying disparate product and customer data into an incredibly powerful and easy-to-use platform, Vitally allows teams to rapidly implement better customer success processes and have an immediate impact.
Case Studies
Showing 13 Vitally Customer Success Stories
Customer.io uses Vitally Health Scores and Playbooks to make sure no customers fall through the cracks.
Customer.io
Natalie Onions
VP of Customers
Foleon saw +25% retention and +50% expansion
Foleon
Sam Brown
Vice President
Getro Builds Out Enterprise-Grade Customer Health Scores and Decreases Time to Value with Vitally
Getro
Amelia Mehaffey
Customer Success and Experience Team Lead
Grata Increases Monthly Active Users and Power Users with Vitally Automation
Grata
Domila McFarlane
Customer Success Director
Hugo uses Vitally Elements and Success Metrics to onboard and support thousands of new customers per week.
Hugo
Darren Chait
COO
ikas experiences cost savings, company-wide coordination, and data consolidation with Vitally
Ikas
Mustafa Namoğlu
Chief executive officer
CSMs at Klaus use Vitally to segment their account portfolio into different groups for more impactful customer communication
Klaus
Martin Kõiva
Chief Executive Officer
MonkeyLearn's Customer Success team uses Vitally to synchronize customer lifecycle information across systems.
MonkeyLearn
Diego ‘Colo’ Ventura
Customer Success Manager
Pencil significantly decreases time to value for customers with Vitally
Pencil
Chase Mohseni
Customer Success Lead
Productboard reduced gross churn by 50% in 1 year by automating time-consuming tasks and increasing CSM bandwidth with customer insights from Vitally.
Productboard
John Henwood
Senior Director
Shogun uses rule-based alerts in Vitally to zero in on merchants who are in need of support in a busy customer base of 18,000.
Shogun
Nick Raushenbush
COO
User Interviews masters proactive Customer Success and reduces customer churn by 50% with Vitally.
User Interviews
Hope Supernic
Director of Customer Success
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