Case Study: Klaus gains executive-level customer insights with Vitally

CSMs at Klaus use Vitally to segment their account portfolio into different groups for more impactful customer communication

Klaus, a customer experience company led by CEO Martin Kõiva, needed a better way to manage a fast-growing customer base and understand individual customer performance. After moving from spreadsheets and a CRM to a more purpose-built customer success approach, Klaus turned to Vitally to bring more control and visibility to its CS operations.

With Vitally’s customer success platform and integrations with Chargebee, HubSpot, and Segment, Klaus gained a centralized dashboard and executive-level customer insights. The team reported better coordination across departments, earlier churn detection, faster onboarding, improved NPS, and growth in expansion MRR, while also reducing costs and feeling more in control of customer health.

Klaus

Martin Kõiva

Chief Executive Officer