Case Study: Shopify achieves faster documentation rollout and better support with Swiftype

Shopify - Customer Case Study

Shopify, the commerce platform that enables anyone to sell online and in-store, needed a powerful, fast-to-deploy search for its documentation site without the overhead of building or maintaining backend infrastructure. With engineering focused on a major product revamp, the documentation team wanted a turnkey solution so they wouldn’t have to worry about search while launching updated docs.

Shopify adopted Swiftype as a hosted search solution and kept it beyond the original short-term plan because it delivered immediate, reliable results with no maintenance burden. Swiftype’s analytics let the team optimize results, identify documentation gaps, and reduce support load through better self-service—leading to faster issue resolution, higher case deflection, and a documentation site that combines a strong search engine with the right content.

Shopify

Dan King

Documentation Lead