Case Study: OpenTable achieves seamless enterprise remote customer support with ScreenMeet

Open Tables Selects ScreenMeet as Seamless Extension of Salesforce Environment for Enterprise Remote Customer Suppor

OpenTable, part of Booking Holdings, is the world’s leading online restaurant reservation platform, serving more than 50,000 restaurants globally. As its support needs grew, the company needed a seamless way to extend its Salesforce environment for enterprise remote customer support, and it turned to ScreenMeet for help.

ScreenMeet provided a solution that integrated directly with OpenTable’s Salesforce environment, enabling support teams to assist customers remotely with less friction. The result was a smoother support experience for both agents and customers, with ScreenMeet helping OpenTable streamline enterprise remote customer support, though the case study excerpt provided does not include specific quantified results.

OpenTable

Kathryn Mauck

Project Manager