ScreenMeet B2B Case Studies & Customer Successes

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ScreenMeet’s modern cloud solution helps organizations worldwide transform digital interactions by providing best-in-class customer, employee, remote work, and remote support experiences. With more than X active users, they provide providing voice and video, chat, cobrowsing, and device takeover within one cloud application without downloads or add-ons. ScreenMeet can be seamlessly embedded in leading customer relationship management (CRM), HR service delivery, and remote support applications to accelerate issue and case resolution, increase productivity, and drive better customer, employee, and remote support experiences.

Case Studies

Showing 14 ScreenMeet Customer Success Stories

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8x8 transforms remote customer support and improves CSAT with ScreenMeet

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8x8 improves customer satisfaction and speeds issue resolution with ScreenMeet

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Choice Hotels improves remote support and case resolution with ScreenMeet

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Largest Privately Controlled Tech Company Achieves Cloud-Native ITSM Transformation with ScreenMeet

Largest Technical Organization achieves global remote support efficiency with ScreenMeet

Ontario Teachers' Pension Plan achieves better first call resolution with ScreenMeet

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Ontario Teachers' Pension Plan improves first-call resolution with ScreenMeet

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OpenTable achieves seamless enterprise remote customer support with ScreenMeet

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Salesforce achieves faster case resolution with ScreenMeet

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ServiceNow transforms its service desk with ScreenMeet

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ServiceNow boosts IT help desk performance and cuts costs with ScreenMeet

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Teleperformance reduces remote support friction with ScreenMeet and ServiceNow

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TTEC achieves 38% faster handle times with ScreenMeet Remote Support in ServiceNow

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Xero improves customer experience and resolution times with ScreenMeet

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