Case Study: 8x8 improves customer satisfaction and speeds issue resolution with ScreenMeet

8x8 improves CSAT and NPS with ScreenMeet as mean time to issue resolution drops

ScreenMeet helped 8x8 enhance its customer support operations. The vendor's remote support solution was implemented to improve the efficiency of 8x8's support agents.

The solution provided by ScreenMeet led to a significant decrease in the mean time to issue resolution. This improvement directly resulted in higher customer satisfaction, as evidenced by improved CSAT and NPS metrics for 8x8.

8x8