Case Study: VMware achieves faster reimbursements, improved compliance, and real-time spend visibility with SAP Concur

VMware, Inc. Increases Efficiency, Control and Gains a Productive Way to Manage Spend

VMware, a Palo Alto–based leader in cloud infrastructure with roughly 30,000 employees, needed a more transparent, scalable way to manage employee spend. Its legacy expense process was cumbersome—requiring VPN access, scanned receipts and slow integrations—audits were manual and limited to samples, and leadership lacked real‑time visibility into global spend.

After a global rollout of SAP Concur following a successful pilot, VMware introduced mobile receipt capture, corporate card integration and AI‑driven audits with tighter SAP integration. The result: expense reports are processed 6–8 days faster (now 3–4 days vs. 10–11), submission time fell from ~20 minutes to 3 minutes, employee satisfaction rose 75%, AP saved 8,000 FTE hours, and VMware gained improved compliance, visibility and scalability.

VMware

Reema Mukherjee

Director of Finance Systems and Solutions