Case Study: Vidyard Achieves 20% Faster Implementations and 3x CSAT with Rocketlane

How Vidyard is using Rocketlane to achieve 20% faster implementations and 3x more CSATs

Vidyard, a SaaS video platform, turned to Rocketlane to help streamline its customer onboarding and implementation process. Before adopting Rocketlane, the team relied on spreadsheets and Salesforce, which created manual data entry, limited visibility into customer progress, and inefficiencies in managing content and project updates.

With Rocketlane, Vidyard implemented Salesforce integration, automated project creation, customizable templates, better communication tools, and centralized content hosting for videos and slide decks. Rocketlane helped Vidyard achieve 20% faster implementations and a 3x increase in CSAT ratings, while also reducing update time and giving the team more visibility and time for customer engagement.

Vidyard

Eric Letourneau

Director of CS & Senior Implementation Manager