Case Study: parcelLab boosts CSAT by 10% with Rocketlane

How parcelLab uses Rocketlane to drive customer engagement and achieve a 10% increase in CSAT ratings

parcelLab, a SaaS company in EMEA, needed a better way to manage implementation projects and customer onboarding. The team handled more than 50 projects at a time, but repetitive manual tasks, poor customer visibility, and limited collaboration made onboarding inefficient and often led to delays and dissatisfaction. They chose Rocketlane to improve customer engagement, project management, and onboarding.

With Rocketlane, parcelLab introduced reusable project plan templates, better customer portal access, and features like magic links, drag-and-drop status updates, and presentation mode. Rocketlane helped the team reduce manual work, improve transparency, and speed up project delivery, resulting in a 10% increase in CSAT ratings and a better customer onboarding experience.

parcelLab