Case Study: 8x8 boosts closed-won inbound revenue with Qualified's AI SDR Agent

8x8 drives 24% more closed-won inbound revenue with Qualified

8x8, a leading cloud communications platform, faced a challenge in converting its high volume of inbound website traffic into qualified sales pipeline. Their existing process struggled with missed chats, inconsistent qualification, and coverage gaps outside business hours, which diluted sales team efficiency and led to a nearly 50% drop in monthly meetings. To address this, they hired Qualified's product, Piper the AI SDR Agent.

Qualified implemented Piper as an autonomous front-line sales rep to instantly engage website visitors, qualify buyers, and route conversations. This solution led to significant measurable improvements, including a 24% increase in MQL to closed-won deals, an 80% faster close rate, and a 15% increase in average deal size. By using Qualified's AI agent, 8x8 transformed its inbound motion into a reliable pipeline engine, dramatically improving sales efficiency and revenue.

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