Case Study: TUI streamlines internal knowledge sharing with Premium Plus and Zendesk Guide

Unlocking success with TUI A seamless knowledge base solution

TUI, one of the world's largest tourism groups, sought a new internal knowledge base platform to replace a deteriorating open-source solution. Their challenge was to find a system with secure single sign-on, tailored access levels for different employee profiles, and seamless integration capabilities that their previous Proof of Concept with SharePoint could not meet. They selected Premium Plus to implement a solution using the Zendesk Guide platform.

Premium Plus managed a smooth, worry-free migration for TUI, finalizing the project in parallel with TUI's day-to-day operations. The vendor designed a clean, minimalistic theme, integrated images and external links, and created a dedicated space for announcements. This solution resulted in the smoothest migration project the client had ever experienced, providing an efficient backend for content management and supporting their 62,000 employees who rely on the knowledge base.

TUI

Mehment Sagnac

Data Protection Officer