Premium Plus B2B Case Studies & Customer Successes

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Premium Plus is a fast-growing multi award winning Zendesk GTM partner with over 1000+ happy clients across the globe and sales offices in 🇧🇪 🇳🇱 🇫🇷 🇬🇧 🇵🇹 🇩🇰. They speak your language - onboardings in: English, Dutch, French, German, Portuguese, and Spanish. Premium Plus improves the customer experience by optimizing the collaboration between all parties involved. The customer is always at the center and they strive to exceed his expectations.

Case Studies

Showing 72 Premium Plus Customer Success Stories

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Accor boosts efficiency and multilingual support with Zendesk Copilot from Premium Plus

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Accor boosts support efficiency with Zendesk Copilot from Premium Plus

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ARDEX streamlines customer request management with Premium Plus and Zendesk

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ARDEX revolutionizes customer request management with Premium Plus and Zendesk

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BrightLocal achieves 46% automation with Zendesk AI chatbot and Premium Plus

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BrightLocal achieves 46% automation with Zendesk AI Chatbot from Premium Plus

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Brussels Airport scales 24/7 customer care with Premium Plus and Zendesk

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Brussels Airport achieves 24/7 omnichannel customer care with Premium Plus and Zendesk

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Carrefour improves customer satisfaction with Zendesk and Premium Plus

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Carrefour improves customer satisfaction and efficiency with Premium Plus and Zendesk

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Carrefour transforms customer service with Premium Plus and Zendesk AI features

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Cassis Paprika streamlines multibrand customer support with Premium Plus and Zendesk

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Cassis Paprika streamlines multibrand customer support with Premium Plus and Zendesk

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Club Brugge achieves a smooth Club ID launch with Premium Plus and Zendesk

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Club Brugge launches Club ID smoothly with Premium Plus and Zendesk

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De Lijn centralises helpdesk operations with Premium Plus

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De Lijn centralises helpdesk operations with Premium Plus

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DICE improves multilingual fan support with Premium Plus and Zendesk

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DICE achieves seamless multilingual fan support with Premium Plus and Zendesk

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Domiserve boosts SLA from 33% to 74% with Premium Plus and Zendesk

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DPG Media boosts employee satisfaction with Premium Plus and Zendesk

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DPG Media boosts support capacity and customer satisfaction with Premium Plus

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DPG Media boosts employee satisfaction and efficiency with Zendesk and Premium Plus

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DPG Media boosts customer satisfaction and handles more support with Premium Plus

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Edenred achieves seamless remote customer service with Premium Plus and Aircall-Zendesk integration

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Edenred achieves more efficient customer service with Premium Plus and Zendesk

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Edenred achieves seamless remote customer service with Premium Plus and Aircall-Zendesk integration

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Edenred boosts customer service efficiency with Premium Plus and Zendesk

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Edinburgh Airport enhances passenger satisfaction with Premium Plus and Zendesk

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Edinburgh Airport improves passenger satisfaction with Premium Plus and Zendesk

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Eurabo enhances customer service efficiency with Premium Plus and Zendesk

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Eurabo enhances customer service efficiency with Zendesk and Premium Plus

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Facilicom achieves faster, more efficient facilities support with Zendesk and Premium Plus

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Facilicom achieves a more efficient helpdesk and higher employee satisfaction with Premium Plus and Zendesk

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Hartree Partners streamlines global ticket handling with Premium Plus and Zendesk

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Hartree Partners streamlines global ticket handling with Premium Plus and Zendesk

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Het land van Ooit achieves faster, more efficient customer service with Zendesk and Premium Plus

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Het land van Ooit takes a giant step towards professionalising its customer service

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Impermo improves customer service efficiency with Premium Plus and Zendesk

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Impermo achieves more efficient, professional customer service with Premium Plus and Zendesk

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Intolaw predicts traffic accident liability with Premium Plus and Zendesk-BotXO chatbot solution

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Intolaw predicts traffic accident liability with Premium Plus and BotXO chatbot solution

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itsme achieves international growth and streamlined onboarding with Zendesk and Premium Plus

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itsme achieves international growth and streamlined support with Zendesk and Premium Plus

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JIMS achieves faster, structured support and improved customer experience with Zendesk and Premium Plus

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JIMS transforms customer and employee support with Zendesk and Premium Plus

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Jules lifts SLA from 61% to 88% with Premium Plus and Zendesk

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Jules achieves omnichannel CX excellence with Premium Plus and Zendesk

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a leading French hypermarket chain boosts efficiency and customer satisfaction with Zendesk AI features from Premium Plus

Liantis improves FAQ accessibility and user experience with Premium Plus

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Liantis improves FAQ content accessibility with Premium Plus

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Livera delivers faster, personalized online customer service with Premium Plus and Zendesk

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Livera improves online customer experience and conversion with Zendesk and Premium Plus

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Myenergi scales global support with Zendesk and Premium Plus

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Parakar Improves Operational Efficiency and Collaboration with Zendesk and Premium Plus

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Q8 reduces call centre costs and boosts customer satisfaction with Zendesk and Premium Plus

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Q8 reduces call centre costs and boosts customer satisfaction with Zendesk and Premium Plus

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Red Engine streamlines customer communication with Premium Plus and Zendesk

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Red Engine streamlines inbox management with Premium Plus and Zendesk

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Sircle Collection achieves scalable guest service with Zendesk and Premium Plus

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SOFACOMPANY achieves unified omnichannel support with Zendesk and Premium Plus

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SOFACOMPANY achieves unified omnichannel support with Zendesk and Premium Plus

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Standaard Boekhandel Group cuts first reply time by 90% with Premium Plus and Zendesk

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Star Stable cuts ticket backlog by 63% with Premium Plus Zendesk Health Check

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Telador boosts helpdesk efficiency and customer service with Premium Plus and Zendesk

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Telador improves helpdesk efficiency and customer service with Premium Plus and Zendesk

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The Bread Factory achieves higher efficiency and customer satisfaction with Zendesk and Premium Plus

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The Bread Factory improves CX efficiency and satisfaction with Zendesk and Premium Plus

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TUI unifies agency, call centre and head office knowledge with Premium Plus and Zendesk Guide

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TUI streamlines internal knowledge sharing with Premium Plus and Zendesk Guide

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YOTEL achieves faster guest service and higher satisfaction with Premium Plus and Zendesk

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YOTEL achieves faster customer service and higher satisfaction with Premium Plus and Zendesk

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