Premium Plus B2B Case Studies & Customer Successes

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Premium Plus is a fast-growing multi award winning Zendesk GTM partner with over 1000+ happy clients across the globe and sales offices in 🇧🇪 🇳🇱 🇫🇷 🇬🇧 🇵🇹 🇩🇰. They speak your language - onboardings in: English, Dutch, French, German, Portuguese, and Spanish. Premium Plus improves the customer experience by optimizing the collaboration between all parties involved. The customer is always at the center and they strive to exceed his expectations.

Case Studies

Showing 33 Premium Plus Customer Success Stories

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How Accor Simplified Operations and Boosted Efficiency with Zendesk Copilot

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Revolutionizing customer request management at Ardex

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Zendesk AI Chatbot BrightLocal's Journey to 46% Automation Rate

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How to scale your workflow using chatbots, WhatsApp and SunCo the Brussels Airport story

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Carrefour - Customer Case Study

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Cassis Paprika a single platform to support a heterogeneous team and several brands

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Club Brugge and Premium Plus make the Club ID launch a smooth user experience

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De Lijn centralises, integrates and reduces the workload of helpdesks in several departments thanks to Premium Plus

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Premium Plus takes DICE to new heights of fan service

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Thanks to Premium Plus, DPG Media is now supporting more brands with a helpdesk of the same size and has improved customer satisfaction

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DPG Media Increases Employee Satisfaction Thanks to Premium Plus

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Premium Plus helps Edenred serve 1.5 million customers even better

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How Zendesk-Aircall Integration Enhanced Edenred’s Customer Service

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Premium Plus helps Edinburgh Airport enhance passenger satisfaction

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Eurabo uses enhanced customer experience as a competitive edge, thanks to Premium Plus

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Optimisation of its own facilities department inspires Facilicom to introduce a new business model

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Uniting global support at Hartree Partners

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Het land van Ooit takes a giant step towards professionalising its customer service

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Premium Plus supports Impermo during major customer service reorganisation

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Intolaw a chatbot that predicts your liability

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itsme® relies on Zendesk and Premium Plus to realize their international ambitions

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Transforming Customer and Employee Experience for a Fitness Chain

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Fashion Retailer's Shift to Omnichannel Excellence with Zendesk

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How Zendesk AI Features Transformed Customer Service for a Leading French Hypermarket Chain

Optimizing Liantis FAQ for maximum content accessibility

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Livera delivers an optimal online customer experience thanks to Zendesk and Premium Plus

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Q8 reduces call centre costs and increases customer satisfaction thanks to Zendesk and Premium Plus

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From inbox overload to streamlined success

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Sofacompany’s Omnichannel Strategy with Zendesk

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Premium Plus helps Telador make the lives of partners and helpdesk staff easier

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The Bread Factory's CX Transformation with Zendesk and Premium Plus

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Unlocking success with TUI A seamless knowledge base solution

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YOTEL's Customer Service Transformation with Premium Plus and Zendesk

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