Case Study: BT achieves faster operations and 24/7 database reliability with Precisely

BT improves emergency response for 100,000 daily calls with Precisely

BT, a major European telecommunications provider, faced challenges with inefficient field engineer response times due to paper-based maps and needed significant performance improvements for its critical database management systems, particularly CA IDMS. To address these issues, BT turned to vendor Precisely for solutions including MapInfo Pro and Syncsort Optimize IDMS.

By implementing Precisely's location intelligence and database optimization tools, BT streamlined operations. Field engineers gained real-time access to network and customer location data, leading to faster outage resolution and more efficient site visits. The Syncsort solutions enabled 24/7 database processing with minimal interruption. Precisely's implementation provided BT with improved customer service, enhanced sales and marketing efforts, and industry-leading database reliability.

BT