Case Study: BT Group plc achieves streamlined network operations and faster field response with Precisely location intelligence (MapXtreme & MapInfo Pro)

BT - Customer Case Study

BT Group plc (BT) — one of Europe’s largest telecommunications providers with some 17,000 field engineers servicing millions of customers — faced inefficient, paper-based mapping for network management, field deployment and emergency response. To unify location intelligence across the enterprise, BT implemented Precisely’s location solutions, including MapXtreme and MapInfo Pro, integrated with its Oracle-based systems.

Precisely’s tools let engineers visually locate properties, road networks, underground ducts and individual cables, search by address/postcode and plot shortest routes, enabling faster outage detection, quicker site visits and better emergency-location support for BT’s 999 system (handling roughly 100,000 calls daily). The Precisely implementation streamlined operations, delivered time and labor savings, reduced response times, lowered costs and improved customer service and marketing rollout decisions.

BT

Ian Drury

GIS Consultant