Case Study: TTEC achieves higher win rates and improved rep satisfaction with People.ai Sales Solution

TTEC’s Revamped Sales Process That Increased Win Rates and Improved Rep Satisfaction

TTEC, a global customer experience company, struggled with inconsistent deal qualification, fragmented offline processes (Excel/Word outside Salesforce), and rising seller turnover (36% above target). To address these issues, TTEC partnered with People.ai and adopted People.ai Sales Solution to operationalize its MEDDICC inspection process directly inside Salesforce.

People.ai implemented centralized Scorecards and Sales Solution workflows that removed manual data entry, consolidated inspection data adjacent to opportunity records, and streamlined MEDDICC adoption. The change increased sales adoption, improved qualification/disqualification discipline, gave TTEC clear visibility into deal health and win rates, reduced administrative overhead, and boosted rep satisfaction and win rates — outcomes driven by People.ai.

TTEC

Jonathan Gray

Senior Vice President