Case Study: TELUS boosts agent confidence with Ozmo

TELUS boosts agent confidence by 80% with Ozmo

Telus, a major Canadian mobile operator with over eight million subscribers, sought to revolutionize its customer support experience across both traditional and digital channels. To prioritize a best-in-class and frictionless experience for its customers, Telus partnered with vendor Ozmo and utilized its support platform.

Ozmo implemented its all-in-one, omnichannel support platform to provide easy-to-use tools for Telus's thousands of contact center agents and millions of customers. The solution successfully boosted agent confidence by 80% and helped Telus meet heightened customer expectations for a seamless, personalized support experience.

Telus