Case Study: DocuSign achieves faster revenue recognition and streamlined global finance with Oracle NetSuite

DocuSign Modernizes its IT Platform and Streamlines its Business With NetSuite

DocuSign, a San Francisco–based software company providing digital signature solutions, was struggling with a spreadsheet‑dependent revenue recognition process and an on‑premises IT platform that hindered integration as the business scaled toward 100,000 global customers. These limitations created bottlenecks across budgeting, forecasting, billing, CRM and time/expense management.

DocuSign replaced QuickBooks and Excel with NetSuite ERP, NetSuite OneWorld and the Software Company Edition and integrated its cloud applications to become 100% cloud‑based. The move shortened revenue recognition from nine days to several hours, cut the monthly close from 15 to 10 days, improved multi‑currency visibility and unlocked end‑to‑end efficiency for future improvements.

DocuSign