Case Study: Bigbasket achieves 35% lower infrastructure costs with New Relic

Bigbasket slashes infrastructure costs by 35%

Bigbasket, the fast-growing grocery delivery company, needed better observability to keep up with rapid expansion across a growing microservices environment and new services like bbnow and bbdaily. Using New Relic, the team set out to optimize APIs, identify bottlenecks, and gain visibility across its infrastructure as order volumes and delivery demands surged.

New Relic helped Bigbasket build alerting and monitoring capabilities, improve application performance, and rightsize infrastructure by revealing slow APIs, inefficient database queries, and cost centers. As a result, Bigbasket cut application infrastructure costs by 35%, reduced launch error rates from 5–10% to under 1%, and improved Mean Time to Recovery by 70–80%.

Bigbasket

Sandeep Grandhi

Associate Director of Engineering