Case Study: Medallia achieves 95% employee engagement with Moveworks AI Assistant

Medallia engages 95% of employees with Moveworks

Medallia, a global market leader in experience management, needed to automate common IT issues to free up its staff to focus on digital transformation projects. To provide rapid support to its workforce, the company sought a partner with deep expertise in enterprise IT, which led them to the vendor Moveworks.

By implementing Moveworks' AI Assistant platform, internally named Jarvis, 95% of Medallia's employees could conversationally self-service their tech issues in seconds. This solution automated IT issue resolution, bought back time for the IT team, and fundamentally transformed the support experience for everyone.

Medallia