Case Study: Medallia achieves 68% onboarding completion and faster ramp with MindTickle

Medallia streamlines onboarding with Mindtickle

Medallia, a San Francisco–based customer and employee experience management company, needed a new learning platform to replace its retiring LMS and scale sales onboarding beyond a one‑week curriculum. Focused on speed to revenue, consistent role‑based training, and automation for course assignment, Medallia chose MindTickle’s sales readiness platform—attracted by its coaching, Missions, automation, AI capabilities, and Workday integration.

MindTickle worked with Medallia to build the curriculum framework, automate enrollments via Workday, and publish modular, bite‑sized courses. Since the September 2020 rollout, Medallia has seen a 68% onboarding completion rate among 400+ new hires, a 20x increase in published onboarding modules, a 54% activity completion rate, decreased ramp times and more sellers meeting quota—demonstrating clear, measurable improvements in onboarding efficiency and seller readiness.

Medallia

Sheryl Hughes

Director, Enablement Operations