Mindsay B2B Case Studies & Customer Successes

Mindsay is building instant, personalized customer experiences for everyone. They’re here to make it easier for companies to connect with users and make the customer experience better for people like you and me. Mindsay enables companies to provide simple and efficient customer interactions through Conversational AI. They help customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources.

Case Studies

Showing 12 Mindsay Customer Success Stories

Brussels Airlines achieves sub-1-minute average agent response times and 70% request deflection with Mindsay

Brussels Airlines

Rémi Vanbroeckhoven

Digital Product Owner

French Bee achieves a 50% reduction in call volume with Mindsay's chatbot

French Bee

Josefien Essimel

Customer Service Manager

IAG Loyalty reduces customer claims and support volume (22% fewer cancellation claims) with Mindsay

IAG Loyalty

Rob Cahill

Product Owner

Iberia achieves reduced support calls and automated check‑ins with Mindsay

Iberia‎

Gabriel Perdiguero

Chief Transformation Officer

Iberia Express reduces call volume and improves customer experience with Mindsay

Iberia‎

Isabel Rodriguez

Head of Analytics, Digital Marketing & e-commerce

KILROY International achieves 70% automated request resolution and faster customer support with Mindsay

Kilroy

Pernille Vaupel

Director, Air and Online Sales

RATP resolves 84% of support requests with Mindsay

RATP

Patricia Delon

Marketing Director

Reducing support tickets by 50% with a bot connected to Zendesk

Sncf

Christine Daugeron

Mobile App Director

TGV Lyria achieves scalable 24/7 customer service and reduced handling times with Mindsay

TGV Lyria

Fanny Blandenet

Transversal Project Manager

Thalys achieves 99% automation and fully automated claims processing with Mindsay

Thalys

Stephan Krämer

Customer Service Program Manager

How a chatbot helped TL reduce transactional customer requests by 20%

Transports Publics De La Région Lausannoise (TL)

Karine Avanthay

Marketing Manager

Voyage Privé reduces contact rate and delivers 24/7 multilingual support with Mindsay

Voyage Prive

Nathalie Müller

Head of Quality & Digital Customer Service

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