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Visit WebsiteHow Brussels Airlines uses a chatbot to help them provide instant customer service in 6 languages
Brussels Airlines
Rémi Vanbroeckhoven
Digital Product Owner
Mindsay
Mindsay is building instant, personalized customer experiences for everyone. They’re here to make it easier for companies to connect with users and make the customer experience better for people like you and me. Mindsay enables companies to provide simple and efficient customer interactions through Conversational AI. They help customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources.
Case Studies
Showing 12 Mindsay Customer Success Stories
How French Bee's bot has helped them cut call volumes by 50%
French Bee
Josefien Essimel
Customer Service Manager
How IAG Loyalty's bot has helped them reduce claim volumes by 22%
IAG Loyalty
Rob Cahill
Product Owner
Discover how Iberia offers a better passenger experience
Iberia
Gabriel Perdiguero
Chief Transformation Officer
How we worked with Iberia Express to improve customer experience and call center efficiency with a chatbot
Iberia
Isabel Rodriguez
Head of Analytics, Digital Marketing & e-commerce
Reaching the next level of customer service automation with Sabre
Kilroy
Pernille Vaupel
Director, Air and Online Sales
How a bot is resolving 84% of support requests
RATP
Patricia Delon
Marketing Director
Reducing support tickets by 50% with a bot connected to Zendesk
Sncf
Christine Daugeron
Mobile App Director
How TGV Lyria uses a bot to cost-effectively scale their customer service operations
TGV Lyria
Fanny Blandenet
Transversal Project Manager
How Thalys uses a multilingual bot to efficiently scale their customer support initiatives
Thalys
Stephan Krämer
Customer Service Program Manager
How a chatbot helped TL reduce transactional customer requests by 20%
Transports Publics De La Région Lausannoise (TL)
Karine Avanthay
Marketing Manager
How we're working with Voyage Privé to reduce volumes in their call center and provide amazing customer experiences
Voyage Prive
Nathalie Müller
Head of Quality & Digital Customer Service
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