Case Study: Voyage Privé reduces contact rate and delivers 24/7 multilingual support with Mindsay

How we're working with Voyage Privé to reduce volumes in their call center and provide amazing customer experiences

Voyage Prive is a members-only luxury travel club with over 44 million members worldwide that faced a surge of routine customer inquiries and wanted to reduce unnecessary contact with its Customer Service department while improving response speed and agent interaction quality. To address this, Voyage Prive chose Mindsay’s customer service automation platform.

Mindsay implemented a multilingual chatbot on Voyage Prive’s website (seven languages, 24/7) that handles high-volume topics—especially COVID-related booking status, travel requirements, and cancellation/modification queries—deflecting calls from the contact center and letting agents focus on complex cases. As a result, Mindsay’s solution reduced the contact rate, improved service efficiency, and enabled non-technical customer service staff to build and deploy complex use cases themselves.

Voyage Prive

Nathalie Müller

Head of Quality & Digital Customer Service