Case Study: French Bee achieves a 50% reduction in call volume with Mindsay's chatbot

How French Bee's bot has helped them cut call volumes by 50%

French Bee, a French low-cost long-haul airline, needed to support a diverse international customer base across multiple time zones while avoiding large increases in support staff. To make customers more self-sufficient and deflect common requests, French Bee turned to Mindsay’s bot solution (deployed on their website and Messenger and connected to Zendesk) to handle routine inquiries and provide 24/7 assistance.

Mindsay built and integrated a user-manageable chatbot that handles two languages, feeds conversation histories into Zendesk, and gives French Bee analytics to prioritize new use cases. The Mindsay bot cut calls to the call center by 50%, reduced customer service costs, improved on-site baggage sales conversion, and freed agents to focus on complex cases.

French Bee

Josefien Essimel

Customer Service Manager