Case Study: Avalara unifies content and boosts reuse with MadCap Software’s IXIA CCMS

Avalara achieves 80% content reuse with MadCap Software

Avalara, a leading tax compliance services company, faced the challenge of an aging and disjointed help system that could not support its growing need to unify internal and external content. They engaged MadCap Software and implemented the MadCap IXIA CCMS to create a standardized, intelligent content supply chain based on DITA.

The solution from MadCap Software centralized content management, enabling a single-sourced knowledge center, integration with Salesforce, and in-product user assistance. Key results included an 80% content reuse rate for hundreds of system connectors and the automation of UI string localization, accelerating global expansion. MadCap Software's platform provided the scalable foundation for Avalara's enterprise content strategy.

Avalara