Case Study: iQor reduces alerts and service impact with LogicMonitor

iQor cuts monthly alerts 46% with LogicMonitor

iQor, a global business process outsourcing company, faced a challenge as it expanded its use of cloud infrastructure and moved workloads to AWS. They needed better visibility across their more distributed environment after their previous monitoring solution could no longer keep pace. To address this, iQor implemented the LogicMonitor platform for infrastructure, network, and cloud monitoring.

LogicMonitor provided iQor with comprehensive visibility across its hybrid infrastructure and network, enabling the team to identify and investigate issues with greater context. This solution delivered significant results for iQor, including a 46% reduction in monthly alerts, a 49% reduction in higher-severity incidents, and a 50% reduction in revenue-generating service impact. LogicMonitor also helped iQor reduce its average MTTR by three minutes, building a foundation for a more proactive IT operation.

iQor