Case Study: North Lanarkshire Council achieves 15% cost reduction and 20% productivity gain with Kirona

North Lanarkshire Council deliver service improvement and reduce costs by 15% with Kirona

North Lanarkshire Council, which manages social housing and home care across a population of about 330,000 and some 37,000 homes, was struggling with long repair waits (residents sometimes waited days), high no‑access rates and heavy administrative and phone burdens across 2.7 million annual home visits. To simplify workforce management and increase frontline availability, the council selected Kirona’s Job Manager and DRS Scheduler workforce management solution.

Kirona implemented Job Manager and DRS Scheduler to centrally schedule geographically profiled jobs and equip field staff with mobile devices; the rollout expanded from a 20‑person pilot to 1,280 staff in four months. As a result, Kirona’s solution helped North Lanarkshire Council reduce service delivery costs by 15%, boost local team productivity by 20%, cut no‑access rates from 40% to 3%, and save roughly £280,000 per year in administrative overheads, while turning repair turnaround times from days into hours.

North Lanarkshire Council

Robert Forman

Service Manager for Business Process Change and Improvement