Case Study: DocuSign scales agile across global teams with Jira Software

DocuSign uses Atlassian to scale agile across global teams

DocuSign, a provider of e-signature technology, faced a challenge scaling its agile practices across its 300-person Engineering and Technical Operations group as it grew to 30 global teams. They needed to add more process and coordination without losing their flexible, agile team culture. To address this, they turned to the vendor Atlassian and its Jira Software product for project management.

By implementing an integrated Atlassian solution including Jira, Confluence, and HipChat, DocuSign automated tasks and gained visibility into its development process. This provided a flexible planning platform with metrics to track progress, enabling teams to collaborate effectively across time zones. The measurable impact was significant, as the Engineering team's project delivery rate improved from 53% in 2014 to 86% in 2016.

DocuSign

Kunal Arora

Senior Program Manager