Case Study: Swisscom improves UC customer experience with IR Prognosis

Swisscom - Customer Case Study

Swisscom, a major telecommunications company, was challenged by the complexity of managing its large-scale, multi-tenant Skype for Business environment. They were unable to decipher the platform's complex information at a scalable rate and needed to prevent customer-impacting incidents while providing meaningful reports. To address this, Swisscom turned to IR Prognosis and its Prognosis for UC solution.

The solution from IR Prognosis provided a user-friendly and flexible multi-tenant platform that worked across both Skype for Business and Cisco environments. This enabled Swisscom's team to easily troubleshoot issues, share customized dashboards with clients, and prevent incidents. With IR Prognosis, Swisscom was able to ensure a best-in-class customer experience and better manage over 3,400 customer sites, ultimately allowing them to do a better job for their customers.

Swisscom

Burkhard Merten

ICT Business Architect Infrastructure and Service Event-Management