Hugo B2B Case Studies & Customer Successes

Hugo is a Future of Work company that specializes in building and managing remote teams in black communities for leading technology and media firms. They offer end-to-end machine learning data annotation and omnichannel support solutions, focusing on i...

24hr Home Care achieves stronger retention and operational efficiency with Hugo CX outsourcing

24hr Home Care

3M achieves 97% accuracy in AI memory annotations with Hugo

3M

Allica Bank boosts responsiveness without losing its personal touch with Hugo

Allica Bank

AvidXchange achieves faster customer care and stronger service differentiation with Hugo

AvidXchange

Besitos builds user trust and reduces churn with Hugo support

Besitos

Bluefrog Loans achieves smarter, compliance-first collections with Hugo

Bluefrog Loans

Book of the Month Club enhances subscription support and retention with Hugo

Book of the Month Club

Bunq boosts support speed and customer loyalty with Hugo

Bunq

ButcherBox boosts retention and reduces churn with Hugo

ButcherBox

Checkout.com boosts merchant support speed with Hugo

Checkout.com

CheckoutSmart boosts NPS and reduces churn with Hugo outsourcing

CheckoutSmart

Clear Street scales premium client service with Hugo

Clear Street

Clover improves merchant support speed and retention with Hugo

Clover

Current achieves faster, more transparent customer support with Hugo

Current

Drip Capital achieves faster, clearer trade finance support with Hugo

Drip Capital

eBay achieves more efficient online retail operations with Hugo outsourcing services

eBay

Ebury scales responsive customer support with Hugo

Ebury

FNZ boosts partner experience and NPS with Hugo

FNZ

Funding Circle accelerates borrower support and boosts loan conversion with Hugo

Funding Circle

GoCardless turns support speed into a competitive moat with Hugo

GoCardless

a healthtech company achieves 100% SLA adherence with Hugo customer support outsourcing

HealthTech Company

HealthTech Company’s Customer Support achieves 100% SLA adherence with Hugo

HealthTech Company’s Customer Support

a high-growth PropTech disruptor scales CX and doubles lead conversions with Hugo

High-Growth PropTech Disruptor

Hipcamp protects trust and scales support with Hugo

Hipcamp

Holidays Network Group strengthens back-office CX with Hugo

Holidays Network Group

Honeygain improves payout resolution speed and user trust with Hugo

Honeygain

InboxDollars builds customer trust and loyalty with Hugo

InboxDollars

Inspira Financial achieves $8M–$15M in annual protected value with Hugo CX Outsourcing

Inspira Financial

Instant Pot Brands strengthens customer experience at scale with Hugo

Instant Pot Brands

Kalshi achieves faster, more transparent customer support with Hugo

Kalshi

a leading innovator improves AI inclusion with Hugo

Leading Innovator

a major insurer achieves 95% faster claims processing with Hugo

Major Insurer

Monzo scales empathetic customer support with Hugo

Monzo

Noda boosts merchant loyalty with Hugo's outsourced customer support

Noda

OakNorth boosts service speed and customer loyalty with Hugo

OakNorth

Pawns.app boosts user trust and engagement with Hugo support

Pawns.app

Paya improves merchant support and retention with Hugo

Paya

Paysafe achieves faster, higher-quality customer support with Hugo

Paysafe

Quadlock strengthens global customer experience with Hugo

Quadlock

Ramp achieves faster customer support and stronger trust with Hugo

Ramp

Rapyd UK improves merchant loyalty with Hugo

Rapyd

Remitly strengthens global customer care with Hugo

Remitly

a siding company achieves 24/7 customer support and faster response times with Hugo

Siding Company

SoFi improves member support speed and trust with Hugo

SoFi

Starling Bank boosts customer support speed and retention with Hugo

Starling Bank

Toast achieves faster hospitality-grade merchant support with Hugo

Toast

Top Meal Kit Service improves customer satisfaction and reduces support costs with Hugo

Top Meal Kit Service

TrueLayer turns support gaps into a market advantage with Hugo

TrueLayer

VetVerifi achieves greater efficiency and trust with Hugo CX outsourcing

VetVerifi

ySense strengthens user trust and reduces churn with Hugo

ySense

Zilch achieves 5-star service experience with Hugo

Zilch

Zopa boosts customer support speed and trust with Hugo outsourcing

Zopa

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