Case Study: Clear Street scales premium client service with Hugo

Clear Street scales client service with Hugo by outsourcing 20–25% of workload

Clear Street, a fintech prime brokerage, faced the challenge of scaling its premium client service operations without overburdening its licensed, high-value internal teams. To maintain its high-speed, technology-driven competitive edge, the company needed a way to handle routine, low-complexity client service tasks efficiently. They partnered with Hugo for customer support and digital operations outsourcing.

Hugo's solution involved taking over 20-25% of Clear Street's workload, including onboarding administration, report delivery, and basic portal support. This allowed Clear Street's internal specialists to focus entirely on complex, market-critical activities. The measurable impact included a projected 15-25% reduction in client onboarding time, routine request response times under 10 minutes, and the provision of 24/7 global coverage for operational tasks.

Clear Street