Case Study: Quadlock strengthens global customer experience with Hugo

Quadlock protects $2.6M-$4M in annual value with Hugo

Quadlock, a global lifestyle brand known for its durable phone cases, faced significant challenges in scaling its customer experience to match its rapid growth. The company needed to protect its premium brand reputation by managing seasonal surges, consolidating its global support operations across different time zones, and streamlining complex warranty and returns processes. To address these gaps, Quadlock partnered with the vendor Hugo for its customer experience outsourcing services.

By implementing Hugo's solutions, Quadlock was able to create a surge-ready operation, consolidate its global support, and handle warranties more efficiently. The results were substantial and measurable: Hugo's approach safeguarded an estimated $1M to $1.5M in peak season revenue, recovered $400K to $600K annually in productivity, and saved $300K to $500K through smarter warranty handling. In total, Hugo helped Quadlock protect between $2.6M to $4M in annual value while reinforcing its brand positioning.

Quadlock