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Visit WebsiteHow ACH Group saved 2 hours per day and achieved an 87% SLA by implementing HaloITSM
ACH Group
Mark Render
Head of Digital Systems
HaloITSM
Halo Service Solutions is a privately owned software company, which provides service desk software that can be installed on premise or in the cloud. With built-in ITIL best practices, Halo Service Solutions is relied upon in over 40 countries to provide a platform, not only for IT teams, but for use across multiple departments. Organisations can scale their IT support with confidence, knowing that Halo Service Solutions has 20+ years of experience and is trusted by multiple FTSE 100 companies.
Case Studies
Showing 24 HaloITSM Customer Success Stories
Ambitious about Autism transforms their employee and customer experience with HaloITSM
Ambitious about Autism
Oluwafemi Majiyagbe
IT and Facilities Helpdesk Administrator
How the American Bar Association improved visibility with HaloITSM
American Bar Association
Kevin Borek
Director of IT Operations
AO.com’s rapid growth required HaloITSM for visibility and automation of operations
AO.com
How the Archdiocese of Philadelphia optimized their IT through accurate IT Asset Data for rapid ticket resolution with HaloITSM and Lansweeper
Archdiocese of Philadelphia
Matt Colucci
Network/Security Support Specialist
How Atlas Copco gained visibility, improved collaboration and fast resolution times with HaloITSM
Atlas Copco
How Cambridgeshire Fire and Rescue Service improved their service with HaloITSM’s extensive Reporting Capability
Cambridgeshire Fire and Rescue Service
Matt Stebbings
ICT Support Manager
Cardiff City Council reduced their ongoing IT costs by implementing HaloITSM
Cardiff Council
Andrew Hopkins
ICT Applications Team Manager
How Care South improved visibility and efficiency with HaloITSM
Care South
Simon Powell
IT & Communications Manager
How Electronic Chart Centre incorporated HaloITSM to overhaul their daily processes with an ITIL aligned, fully customisable solution
Electronic Chart Centre
Kelly Huitson
Service Desk Admin
How GFG Alliance achieved autonomy and improved service by migrating from Marval to HaloITSM
GFG Alliance
How Liberty House Group achieved autonomy and improved service by migrating from ServiceNow to HaloITSM
Liberty House Group
How NMITE transformed their student and staff experience by migrating to HaloITSM
NMITE
Paul Guest
Director of IT & Change
Optivo created a seamless process to provide customers with quick and easy resolutions
Optivo
Danielle Deeprose
Service Desk Team Leader
How PPHE Hotel Group Increased Ticket Submissions Via The Self-Service Portal by 57%
PPHE Hotel Group
Justin Bricknell
IT Support Manager
How SEPA increased efficiency by automating and integrating their daily processes with HaloITSM
Scottish Environmental Protection Agency
Alan Johnson
IS Project Manager
How SKY TV gained greater control over their service by implementing HaloITSM
SKY TV
Vamsi Dharanikota
Service Delivery Manager
How Sports Direct achieved autonomy and improved service by migrating from an internal system to HaloITSM
Sports Direct
How Suzuki increased automation and improved their service with HaloITSM
Suzuki
Jamie Swift
IT Infrastructure Manager
How The Rodillian Multi Academy Trust improved visibility and efficiency with HaloITSM
The Rodillian Multi Academy Trust
Adam Fosker
Trust IT Services Manager
How Toowoomba Grammar School reawakened their mantra of automation and simplification with HaloITSM’s powerful solution
Toowoomba Grammar School
Max Matacchioni
Software Systems and Projects Coordinato
How Wren Kitchens mastered their business growth in the UK with HaloITSM
Wren Kitchens
Matthew West
IT Service Desk Manager
How Xellia Pharmaceuticals modernised their organisation with HaloITSM
Xellia Pharmaceuticals
Per Eppers
Manager, IT Service
How Your Healthcare improved efficiency levels by migrating to HaloITSM
Your Healthcare
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