HaloITSM
24 Case Studies
Case Study: Liberty House Group achieves greater autonomy and faster service with HaloITSM
A HaloITSM Case Study
How Liberty House Group achieved autonomy and improved service by migrating from ServiceNow to HaloITSM
Liberty House Group, an international industrial and metals business, was using ServiceNow but needed more autonomy, faster support, and lower costs. Their IT team couldn’t easily make configuration changes themselves, and even simple changes required going through partners and long turnaround times. They were looking for an ITIL-aligned ITSM platform with a better end-user experience, and turned to HaloITSM.
HaloITSM helped Liberty House Group migrate from ServiceNow to HaloITSM across its UK, Czech Republic, and Australian offices in a two-month implementation, including customisations and an on-premise HR integration. The results were significant: new service requests that previously took six weeks to implement now take just 15 minutes, while Liberty House gained greater autonomy, a more modern UI/UX, improved service, and reduced costs, all with direct support from HaloITSM.
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