Case Study: Archdiocese of Philadelphia achieves faster IT resolution and improved user satisfaction with HaloITSM

How the Archdiocese of Philadelphia optimized their IT through accurate IT Asset Data for rapid ticket resolution with HaloITSM and Lansweeper

The Archdiocese of Philadelphia, the main headquarters for the Roman Catholic Church in Eastern Pennsylvania, needed a better way to support its many human services sites while improving IT service delivery. Before working with HaloITSM, its team was limited by a basic ticketing tool and struggled to gather accurate endpoint and asset details without repeatedly asking users for information.

By implementing HaloITSM together with Lansweeper, the Archdiocese gained a more complete and centralized view of IT assets, along with streamlined ticket workflows and easier troubleshooting. HaloITSM helped deliver faster resolution times, improved technician efficiency, and increased user satisfaction, while Lansweeper provided accurate endpoint data such as warranty, purchase date, device specs, and last user login.

Archdiocese of Philadelphia

Matt Colucci

Network/Security Support Specialist